|
Vision CustomerCare offers a choice of two comprehensive plans to meet the unique
requirements of your business and IT environment. Each plan offers dedicated attention
from a team of experts who understand your business and includes:
- 24/7 live telephone access to CustomerCare
- 24/7 access to eSupport and KnowledgeBase
- Real-time call handling for all severities, including direct call routing
- Software updates and enhancements
- Role swap assistance
- Upgrade assistance
- Premium features focused on delivering faster response and resolution times
Designed for organizations that have steady levels of activity, both in customer
demand and workload, Support Plus offers more than a typical software maintenance
plan.
Designed for clients that need the highest level of personalized service because
of demanding business requirements, Advanced Enterprise is our most comprehensive
service. In addition to the services of the Enterprise plan, Advanced Enterprise
offers:
- Client Technical Advocate
- Client Executive Advocate
- Annual briefing with Vision Solutions Engineering
- Remote consulting sessions
- Annual Availability Operations Handbook Update
For more information on Vision CustomerCare Support Packages please contact us at
info@visionsolutions.com
|