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With our various response center locations, Vision CustomerCare has the infrastructure to support global corporations with operations in multiple offices around the world.

Customers and partners may submit questions or requests for technical assistance online at Support Central, by calling a Vision Solutions’ technical support telephone number, or via email. Please select the appropriate tab below for additional information:

Vision Solutions
CustomerCare

Web Self-Service:

www.visionsolutions.com/SupportCentral

24x7 Worldwide Telephone Support

For Product Lines:
OMS/ODS
iTERA
Director
Double-Take Share/Replicate1
Double-Take GeoCluster for AIX/EchoCluster
Double-Take RecoverNow for AIX/EchoStream
Data Manager
MIMIX RecoverNow for IBM i/Vault

U.S. and Canada: (800) 337-8214
International: +1 (949) 724-5465
EMEA: +44 (161) 777-7110

For Product Lines:
MIMIX Enterprise
MIMIX Global
MIMIX Professional

U.S. and Canada: (630) 282-8300
International: +1 (949) 724-5465
EMEA: +44 (161) 777-7110
Asia Pacific: +(852) 2970-3280

CustomerCare Email:
support@visionsolutions.com

Double-Take
CustomerCare

Web Self-Service:

http://support.doubletake.com/

24x7 Worldwide Telephone Support

For Product Lines:
Double-Take Availability for Windows
Double-Take Availability for Linux
Double-Take RecoverNow for Windows
Double-Take RecoverNow for Linux
Double-Take Cloud
Double-Take Move
Double-Take Flex

U.S. and Canada: (800) 775-8674
International: +1 (317) 598-2066

European Union:
+44 (0)333 1234 900
+33 (0)1 47 77 15 06
+49 69 6897776-66

Middle East (English):
+971 (0)4434 1754

Asia Pacific (English):
+1-317-598-2066

CustomerCare Email:
doubletakesupport@visionsolutions.com

Double-Take Software is now part of Vision Solutions
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