Vision CustomerCare
delivers around the clock, around the globe support for iTERA, OMS/ODS and MIMIX brand
solutions with the most advanced and accessible tools, and a team of veteran industry
professionals with unmatched technical expertise.
- Expert guidance keeps your Vision
solution operating at its peak effectiveness and efficiency.
- Advanced tools and
resources including a comprehensive online knowledgebase and web-based screen sharing
support.
- Easy online access to the latest upgrades, fixes and enhancements.
-
Around the clock ‘follow the sun’ capabilities from a global network of Vision support
specialists.
- Telephone, email and online support options.
If you need technical support, please visit us online at http://support.doubletake.com/ or call:
Worldwide Technical Support:
U.S. and Canada: (800) 775-8674
International: +1 (317) 598-2066
European Union:
+44 (0)333 1234 900
+33 (0)1 47 77 15 06
+49 69 6897776-66
Middle East (English):
+971 (0)4434 1754
Asia Pacific (English):
+1-317-598-2066
CustomerCare Email: doubletakesupport@visionsolutions.com
Support Offerings:
Register online to access the password-protected Double-Take Software Support Site. You'll receive a user name and password within 24 hours.
- Product Documentation
- Feature Request
- Maintenance Agreement
- Version Upgrades
- Activation Codes
- Beta Program
Register today: http://support.doubletake.com/