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"Any application that plays a role in developing, creating, manufacturing, supporting, or distributing a product or service to buyers will significantly impact the organisation during an outage event." -META Group, Inc.
To determine how much an hour of unplanned downtime will cost your business, you need to ask a series of questions regarding the real world impact it will have on your customers, partners and employees as well as on your ability to process transactions, such as:
- How many transactions can you afford to lose without significantly impacting your company?
- Do you depend upon one or more mission critical applications such as ERP or CRM software?
- How much revenue will you lose for every hour your critical applications are unavailable?
- What will the productivity costs be for the loss of available IT systems and applications?
- How will collaborative business processes with partners, suppliers and customers be affected by an unexpected IT outage?
- What is the total cost of lost productivity and lost revenue during unplanned downtime?
Calculate the total cost of downtime per hour for your organisation, using as much hard financial data as possible for each area. Use averages where available for lost opportunity costs.
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